Refund policy

Damaged or incorrect item? We’ll make it right.

Contact support@cozybeneath.com within 14 days of delivery if your order arrives damaged or you receive an incorrect item.

How to request a replacement

Include your order number and clear photos of the item, its label, and the packaging so we can review the issue. Please contact us before sending anything back.

No-cost replacements. No return needed.

Once your damaged or incorrect item claim is approved, we’ll send a replacement at no cost to you, including shipping. You may keep the original item; no return is required.

Other returns and exchanges

We offer replacements for damaged or incorrect items only. We do not accept change-of-mind returns, fit or size exchanges, or refund requests under this policy. Please review the size and shade guide before ordering.

This policy does not limit any rights or remedies available under applicable law.